Frequently Asked Questions
Tickets
What are the prices of movie tickets?
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Movie Type |
2K (HD) Digital Movie & Standard 35mm Film |
3D Digital Movie |
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Seat Category |
Standard |
Directors’ Club |
Standard |
Directors’ Club |
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Monday |
$7.50 |
$8.50 (Sneaks / Opening Day) |
$25 per pair |
$11.00 |
$25.00 per pair |
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Tuesday |
$7.50 |
$8.50 (Sneaks / Opening Day) |
$25 per pair |
$11.00 |
$25.00 per pair |
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Wednesday |
$7.50 |
$8.50 (Sneaks / Opening Day) |
$25 per pair |
$11.00 |
$25.00 per pair |
|
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Thursday |
$7.50 (2nd week movie titles with screenings before 5pm) |
$8.50 (1st week movie titles, & all movie titles with screenings from 5pm) |
$25 per pair |
$11.00 |
$25 per pair |
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Friday |
$8.50 (Screenings before 5pm) |
$10.00 (Screenings from 5pm) |
$32 per pair |
$14.00 |
$32.00 per pair |
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Saturday |
$10.00 |
$32 per pair |
$14.00 |
$32.00 per pair |
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Sunday |
$10.00 |
$32 per pair |
$14.00 |
$32.00 per pair |
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Eve of Public Holiday |
$8.50 (Screenings before 5pm Mon to Fri) |
$10.00 (Screenings from 5pm Mon to Fri / All day Sat to Sun) |
$32 per pair |
$14.00 |
$32.00 per pair |
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Public Holiday |
$10.00 |
$32 per pair |
$14.00 |
$32.00 per pair |
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Is there a ticket premium on 2K (HD) Digital movies?
Presently, our patrons are able to enjoy High Definition movies at the same price as the standard 35mm film.
Is there a ticket premium on 3D Digital movies?
Tickets include both the 3D Digital movie screening and the rental of the 3D glasses for the screening.
Are there concessions on ticket prices?
Please refer to promotion page for more updates. There are also "Friends of Eng Wah" membership rewards program and various promotions with partners.
Children:
Free admission for children below height of 90cm.
Students:
$6 per ticket with student pass.Senior Citizens:
$4 per ticket with Senior Citizens’ card.Why are there film ratings?
Eng Wah Cinemas adhere strictly to film classifications set out by Media Development Authority (MDA). EW Cinemas conduct checks, and patrons are requested to provide photo IDs for verification prior hall admission. Admission will be denied to patrons who do not meet the minimum age requirements, and patrons without photo IDs. Film classification provides a wider choice for audiences while at the same time protecting the young from unsuitable content. There are five classification categories:
G (General): Wholesome films suitable for everyone
PG (Parental Guidance): These films are generally suitable for all. But the rating alerts parents that they may wish to check the content of such films before watching with their children or allowing them to view the film on their own.
NC16 (No Children under 16): NC16 rated films are suitable only for those 16 and above as they deal with fairly adult issues such as drug abuse which may be disturbing to younger children.
M18 (Mature 18): M18 films are restricted to persons 18 years old and above. They may contain mature themes but with treatment that is sensitive and appropriate to those 18 years and above.
R21 (Restricted 21): These films are only suitable for adults aged 21 and above.
(Source: www.mda.gov.sg)
Can I cancel my purchase (online & counter) and ask for a refund?
"Friends of Eng Wah" (FOEW) membership rewards program
What is the the FOEW membership rewards program?
Friends of Eng Wah (FOEW) is a rewards program by Eng Wah Cinemas, and is the First Cinema Movie Club in Singapore. EW Cinemas has been Rewarding Friends since 2002. For every $1* that is spent at EW Cinemas, FOEW members are rewarded with 10 EW Movie Points. A catalogue of products and services is available for members to make redemption at any EW Box Office or via email request at
foew@engwah.com.sgAs a FOEW, members enjoy a host of privileges that include special invitations to Movie Previews, Gala Premieres, Exclusive Monthly contests, and Special Privileges with our Promotional Partners. Some of the prizes for the Exclusive Monthly contests have been "World Wrestling Entertainment" Gold Tickets, "National Day Parade" Actual Day tickets, Club membership at The Legends Fort Canning, and mobile phones, gaming sets, dining vouchers, and more!
What is the difference between a FOEW card and a MGC (Movie Gift Card)?
Is there an expiry date to my membership?
How do I sign up as a member?
A
Is there a minimum age requirement to join the FOEW program?
I see that there are a few designs available. Are the benefits different?
How are points awarded?
I am not a member, but I have made some purchases and I have the receipts. Can you add in the points when I sign up as a member?
How can I earn points?
Can I exchange or refund my points / reward for cash?
Can I earn points at other establishments, such as retail shops in EW properties such as Jubilee, Toa Payoh and Empress?
Can I earn points with purchases made online, through mobile phone, SingPost SAM, and through hotline?
Can I use multiple FOEW cards to earn points, and for redemption?
What if I had forgotten to present my card when I made my purchase at the Box Office?
What if I had forgotten to enter my FOEW ID number during my online purchase?
Is there an expiry date for my points?
How can I check the balance and expiry date of my points?
How do I make redemption?
When writing to us, please provide us with the following details so that we can process your redemption promptly:
i. User ID (Eg. EW_123456)
ii. NRIC
iii. Email
iv. FOEW Member's name
v. Items to redeem
vi. Cinema to collect redemption item
vii.. Contact number
Can I use my friend’s / family’s FOEW card to make a redemption?
What form of identification do I need to collect my redemption?
I have misplaced my existing FOEW card. How should I get a replacement?
Movie Gift Vouchers and Movie Gift Cards
What are Eng Wah’s Movie Gift Vouchers (MGVs) and how do I use them?
Movie Gift Vouchers are available in sets of 10 (min.) at any EW Box Office. For purchases above 100, please contact 6734 0028 or
corpsales@engwah.com.sg. All other vouchers (Combo, Cash Voucher, and Shopping Vouchers) are available for purchases of 100 and above.
$10 EW Movie Gift Voucher
$7.50 EW Movie Gift Voucher
What are Eng Wah’s Movie Gift Cards (MGCs) and how do I use them?
EW Movie Gift Cards are ideal as gifts for all occassions. They are are stored value cards that can be used for ticket and popcorn combo* purchases. All EW Movie Gift Cards can be re-loaded at any EW Box Office. Available at all EW Box Office. For purchases above 100, please contact 6734 0028 or
corpsales@engwah.com.sg.Terms & Conditions of EW Movie Gift Cards :
EW Movie Gift Cards with $7.50 e-vouchers
EW Movie Gift Cards with $10 e-vouchers
How do I know the value of the e-vouchers on my MGC?
MGCs with serial numbers beginning with "0" contain e-vouchers that are only valid for redemption of movie admission tickets with the value of S$7.50 and below.
MGCs with serial numbers beginning with "5" contain e-vouchers that are only valid for redemption of movie admission tickets with the value of S$10 and below.
Do note however, that all e-vouchers are only valid for regular screenings and are not applicable for use during special screenings such as 3-D titles unless otherwise stated.
I own a MGC with e-vouchers with the value of $7.50 each. Can I make up the cash difference to redeem for a movie admission ticket / popcorn combo voucher of a higher value?
This cannot be done as the MGC operates on a system that automatically registers the value of the e-voucher.
Does the MGC give me priority at the cinema?
The MGC is a prepaid card. The card does not guarantee seating and ticket availability.
Can I get a discount on the purchase of the MGC with my discount / promo vouchers or FOEW card?
The EW Movie Gift Card cannot be used in conjunction with other promotions, discount cards and coupons or vouchers unless otherwise stated.
Can I use my MGC to make purchases online, SingPost SAM, mobile phone, and through hotline?
Transactions with MGCs are currently only available at EW Box Offices.
Is there a minimum age to buy and use the MGC?
No.
Am I able to hold more than 1 MGC?
Yes.
Where can I purchase an MGC?
EW Movie Gift Cards are conveniently available at any EW Box Office. If you wish to purchase more than 100 pieces of MGC, please contact our corporate sales team at 6734 0028 or by email at corpsales@engwah.com.sg.
MGC can only be purchased at any EW Box Office. If you wish to purchase more than 100 pieces of MGC, please contact our corporate sales team at 6734 0028 or by
email at corpsales@engwah.com.sg.Are there special MGC rates for senior citizens, students, or children?
No.
What form of identification do I have to bring to use my MGC?
Identification is not required at the EW Box Office to use your MGC as a 6-digit PIN is required when you make a transaction.
Can the MGC be used for "No Free List" movies?
Yes, unless otherwise stated.
Can I use multiple MGC to exchange for movie tickets / popcorn combos?
Yes you may, but only a maximum of 20 e-vouchers can be utilized at the box office at any one time.
Transactions with MGCs are valid only at the Box Office of Eng Wah Cinemas. Exchange of combos is only applicable with the exchange of movie admission tickets in a single transaction at EW box office. Exchange of combo is applicable only where value of combo is lower than or equal to value of e-voucher.
FOEW Points will only be issued for the purchase of MGC at standard rates hence not applicable for MGC purchased at promotional rates.
FOEW Points are only issued at the point of purchase of MGC at non-promotional and non-discounted rates.
New e-vouchers can be reloaded to your MGC. Simply complete the MGC Value Top-up
form and submit it at any EW Box Office along with your payment for us to do so. Our Customer Service staff will be in touch with you as soon as your MGC has been reloaded.** Only MGCs with 0 balance may be reloaded with fresh e-vouchers.
What if my MGC is damaged, stolen, or lost?
The EW Movie Gift Card is not replaceable if lost. No refunds will be given for any lost EW Movie Gift Cards. EW Private Limited shall not be liable to compensate the cardholder for any unused e-vouchers stored in such lost, stolen or damaged EW Movie Gift Card.
Is there an expiry date for my MGC?
MGCs do not expire, but the e-vouchers on the card have an expiration date.
Is there an expiry date for the e-vouchers on my MGC?
Yes, 12 months unless otherwise stated. The expiry date & remaining e-voucher balance is stated on your receipt issued during each MGC transaction. Kindly retain the receipt or take note of the expiry date and e-voucher balance for your reference.
How can I check the balance on my MGC?
Simply pass your card to our Customer Service staff at any EW Box Office to check the balance of e-vouchers. Alternatively, simply call us at 67340028 or
email us at mail@engwah.com.sg to find out your MGC balance & expiry.The e-vouchers on my card have expired. Can I get a refund or re-validate them?
The e-vouchers stored on the EW Movie Gift Card have a validity period of 12 months unless otherwise stated. Any unused or expired e-vouchers on the EW Movie Gift Card cannot be refunded for cash nor exchanged. EW Private Limited also strictly does not entertain acceptance and revalidation of expired e-vouchers on the EW Movie Gift Card.
What if I forget my password / PIN?
Please approach any of our Customer Service staff for a request
form to reset the PIN. Simply complete the form and return it to us via fax or any EW Box Office. Our Customer Service staff will contact you when your PIN has been reset. Please allow for 7 working days for the entire process.I have a special occasion coming up. Can I personalize my MGC to mark the occasion?
EW Movie Gift Cards are also available for personalization. Simply complete the MGC Personalization
form and submit it along with a cash payment of $25 at any EW Box Office. Don’t forget to email us the picture you that would like printed on your personalized MGC.I’m planning for a corporate function and would like to give out customized cards as a gift.
Kindly contact our corporate sales team for assistance at 6734 0028 or
email us at corpsales@engwah.com.sg for assistance.The MGC design that I want is sold out. Will you be reprinting more?
Regrets that all EW Movie Gift Card designs are limited in edition and quantity, hence there will be no reprints once sold out.
Eng Wah Cinemas and Special Features
Where are Eng Wah Cinemas located?
EW – Suntec (Hotline: 6836 9074)
3 Temasek Boulevard, #03-051 Suntec City Mall, Tower 3 (above Carrefour), S038983
Hall 1 = 212 seats
Hall 2 = 234 + 3 DC = 240
Hall 3 = 167
Hall 4 = 233 + 3 DC = 239
Hall 5 = 234 + 3DC = 240
EW – West Mall (Hotline: 6898 9230)
1 Bukit Batok Central Link, West Mall, Level 5, S658713
Hall 1 = 256 + 1 DC = 258 seats
Hall 2 = 278 + 2 DC = 282
Hall 3 = 226 + 2 DC = 230
Hall 4 = 220 + 5 DC = 230
Hall 5 = 179
Hall 6 = 191 + 4 DC = 199
EW – Empress
*** Not in operation. Expected completion of redevelopment works in Yr 2012 ***
321 Clementi Avenue 3, S129905
What are Directors’ Club seats?
DC seats are the best seats in the house! Each DC seat comes with a luxurious two-seater sofa, set amidst cosy ambience with special mood lighting. Seats are placed within spacious screened-off area to allow for privacy.

What is Eng Wah’s 2K Digital Cinemas, and why does it offer the Clearest and Sharpest resolution and Best sound effects?
Digital cinema encompasses every aspect of the movie making process, from production and post-production to distribution and projection. While digital cameras are nothing new, and post-production houses have been using digital equipment to edit and master movies and animation for some time, the all-digital distribution and projection of movies has only recently arrived to complete the chain.
A digitally produced or digitally converted movie can be distributed to theaters via satellite, physical media, or fiber optic networks. The digitized movie is stored by a computer/server which "serves" it to a digital projector for each screening of the movie. Projectors based on DLP Cinema® technology are currently installed in over 2,018 theaters in 30 countries worldwide - and remain the first and only commercially available digital cinema projectors.
Digital Prints Vs. 35mm Reels
Workings of digital projection: Being the only all-digital display chip, the DLP® chip is a key ingredient in the digital cinemas (DLP Cinema®) of today. DLP® technology is a revolutionary, highly versatile display solution that uses an optical semiconductor to manipulate light digitally. Its dependable technology comes into use wherever visual excellence is in demand; a picture whose clarity, brilliance and color must be seen to be believed. A digital projector based on DLP Cinema® technology transfers the digitized image file onto three optical semiconductors known as Digital Micromirror Devices, or DMDs. Each of these chips is dedicated to one primary color-red, green, or blue. A DMD chip contains a rectangular array of over one million microscopic mirrors.
Light from the projector's lamp is reflected off the mirrors and is combined in different proportions of red, green and blue, as controlled by the image file, to create an array of different colored pixels that make up the projected image. Think of the DMD mirrors as the colored cards held up by an audience in a sports arena to create a giant image. Each person holds up a single colored card, yet when combined, these thousands of cards create a picture. If the card colors are changed, the picture changes too.
The DMD mirrors tilt either toward or away from the light source thousands of times per second to reflect the movie onto the screen. These images are sequentially projected onto the screen, recreating the movie in front of you with perfect clarity and a range of more than 35 trillion colors.
Workings of 35mm reels: A print of the film is made and then sent to each theatre in reels. The projectionist puts the reels together in a process called splicing creating one big reel of film. The film is wound through the projector and reflected onto the screen one frame at a time.
Advantage of Digital Projection
The picture never degrades in quality as there are fewer artifacts and scratches and there is no color fading. It also offers a 35 trillion color spectrum, more than eight times the amount film can capture.
Since 1999, DLP Cinema® has projected over 200,000 shows to more than 25 million people worldwide. The results have been overwhelmingly positive: 85 percent of viewers described the image quality they experienced as "excellent," and no fewer than 80 percent of audiences decided that, given the choice, they would prefer to see a movie digitally rather than on film.
Digital Movement Worldwide
Celluloid film has been used to shoot, distribute and screen movies for more than 100 years. Now, the movie industry is at the threshold of the biggest change in its history: the transition from film to digital. Digital Cinema heralds a new era for the cinema industry. This transformation is considered to be the most significant technological advancement in the cinema. It offers greater variety of content and exhibition of better quality.
Digital Cinema Initiatives, LLC (DCI) was created in March, 2002, and is a joint venture of Disney, Fox, Paramount, Sony Pictures Entertainment, Universal and Warner Bros. Studios. DCI's primary purpose is to establish and document voluntary specifications for an open architecture for digital cinema that ensures a uniform and high level of technical performance, reliability and quality control.
Shark Tale, Collateral and Star Wars Episode III: Revenge of the Sith are just a few of the over 300 movies that have been digitally released to date. And with the May 2002 release of Star Wars Episode II: Attack of the Clones–the first all–digital live action feature, shot without a single roll of film– the digital revolution arrived to stay. Movie-goers can also enjoy the latest block-bluster movies with simultaneous releases or the transmission of 'live' concerts from other countries.
Digital Movement in Singapore
In a collaboration intended to support Singapore’s ambition to become the digital hub of the ASIA region the government’s IDA (Infocomm Development Authority) and MDA (Media Development Authority) have jointly selected the Barco D-Cine Premiere DP100 2k projector for the introduction of Digital Cinema into the country. Recognizing the significance of the transformation of today’s celluloid film based distribution and the considerable opportunities it offers the Singapore economy, jobs in post production and in the wider media industry generally, the IDA and MDA have supported the purchase of 20 projectors by Eng Wah Cinemas.
The Eng Wah network, comprising of 20 Barco D-Cine Premiere DP100 digital projectors plus anamorphic lens for a State-of the Art wide large screen cinemascope display are unique as the only network in the world to include multiplex locations that are totally digitally equipped; every screen being provided with both Digital and 35mm film projectors. EW Cinemas is still currently the operator with the highest number of 2K digital screens here.
For more information, please visit:
www.barco.com
www.dcimovies.com
www.dlp.com
www.ewcinemas.com.sg
www.gdc-tech.com
www.ida.gov.sg
www.mda.gov.sg
Those who have seen it, love it!
Here’s what they have to say:
"It rocks!" – Melissa Foo
"Fabulous!" – Jason Guo
"Interesting perspective" – Matthew
"Awesome!" – Mhd Ishak B Ismail
"Excellent visual and sound effects" – Jojo Han
"Very nice effects; enjoyed it" – Wong T.H.
"Good fun to wear the 3D glasses" – Wildina
"More 3D shows!" – Maria Bte Ahmay
"Makes me feel part of the show, sometimes is like real!" - Ariel
"Very good. Worth the extra $$$." – Michael Auy
"The 3D effect was fun!" – Nina
"It was very good with it bringing more life to entertainment" – Yolanda Wee
"Effects were very real and it’s really better than the normal ones J Thumbs up!" – Jodu
"More please!" – Travis Leong
Eng Wah Cinemas are outfitted with the latest cinematic technology to entertain you; 2K Digital equipment, Digital Dolby, Digital Theatre Sound (DTS), Special Recording Dolby Sound (SRD), and Sony Dynamic Digital Sound (SDDS). Now, with 3D Digital Cinema technology, the third dimension in movie watching is more thrilling and fun! Eng Wah deploys 3D Xpand Digital Cinema technology so that you always enjoy movies at its very best; superb sound effects and sharpest screen resolution! Experience the third dimension with the most realistic colour form any seat in the hall.
How does it work?
How 3-D works is that, with the aid of the 3D glasses, the brain and the eyes merge two images so that you feel part of the movie. Elements from the screen will seem to pop or float out. Want to test how your eyes see 3D? Try "The Framing Game". Our brain uses visual information from both eyes to see 3D. If the two views are too different and cannot match up, our brain will reject selected visual information. "The Framing Game" will tell you whether both your eyes are "turned on" at the same time.

Successful? Both your eyes are "turned on" and you are an excellent candidate for 3D viewing fun!
Didn’t see what was described in "The Framing Game"? Try again, and this time, pay close attention where you’re focusing your eyes. If you wear lenses, try it without them. Don’t give up. You don’t have to have perfect binocular vision to attempt 3D viewing.
Source: http://www.vision3d.com/frame.html. Magic Eye How to See 3D by Magic Eye, Inc.
What is special about the 3D XpanD Glasses?

XpanD X101 Series are simply the Hottest 3D Glasses in today’s marketplace. The distinctive modular design provides a comfortable fit for all sizes. They are currently the only "active" 3D Glasses in Singapore.
Comfort and flexibility: XpanD X101 Series active glasses are designed with flex points, which provides optimal comfort to the wearer.
Optimal 3D Experience: XpanD X101 Series prevents "IR black holes" in the theater by utilizing an optimal diode layout - making sure 100% of the viewers will have optimal 3D experience, regardless of their seat position. This technology offer the same 3D experience to EVERY seat in the auditorium.
Batteries operated with automatic "ON/OFF": Each battery averages 300 hours of battery life. To ensure operation of the glasses at show time, the X101 Series glasses turn "ON" and "OFF" automatically.
The Brightest 3D Solution: 3D requires as much light as possible. XpanD X101 Series features the fastest shutter technology for the brightest image. The X101 Series efficiency rating has been increased to over 15%.
Environmentally Conscious - "Eco-Friendly": The X101 Series glasses can be used longer than ever and the X101 Series emitters are using environmental friendly diodes endorsing XpanD's continued commitment for "green technologies".
Source: www.xpandcinema.com
Can I purchase the 3D Glasses?
Our 3D glasses are currently only available for rent during your 3D movie screening.
Patrons are advised to check the pair of 3D Movie Glasses prior to entering the hall, so that you can exchange it for another pair. Bending, forced adjustments or dropping may cause the 3D glasses to be damaged. The return of 3D glasses by each patron is compulsory at the hall exit. Replacement cost for each pair of 3D glasses is S$190.