About EW Movie Gift Cards (MGCs)

What is the EW Movie Gift Card (MGC)?

The EW Movie Gift Card is a prepaid card that you can use to exchange e-vouchers for movie admission tickets and popcorn combos at any EW box office.

How do I know the value of the e-vouchers on my MGC?

MGCs with serial numbers beginning with “0” contain e-vouchers that are only valid for redemption of movie admission tickets with the value of S$7.00 and below.

MGCs with serial numbers beginning with “5” contain e-vouchers that are only valid for redemption of movie admission tickets with the value of S$9.50 and below.

Do note however, that all e-vouchers are only valid for regular screenings and are not applicable for use during special screenings such as 3-D titles unless otherwise stated.

I own a MGC with e-vouchers with the value of $7 each. Can I make up the cash difference to redeem for a movie admission ticket / popcorn combo voucher of a higher value?

This cannot be done as the MGC operates on a system that automatically registers the value of the e-voucher.

Where can I find out more about the MGC?

Simply approach any of our Customer Service staff for assistance.

Benefits of MGCs

Why should I buy an MGC?

The EW Movie Gift Card is available in attractive designs, brings greater convenience to our customers, and is wonderful as a gift. MGC holders need only bring along their MGC to any EW Box Office to redeem for a movie admission ticket and/or popcorn combo.

Does the MGC give me priority at the cinema?

The MGC is a prepaid card. The card does not guarantee seating and ticket availability.

Can I get a discount on the purchase of the MGC with my discount / promo vouchers or FOEW card?

The EW Movie Gift Card cannot be used in conjunction with other promotions, discount cards and coupons or vouchers unless otherwise stated.

Where can MGCs be used

Can I use my MGC to make purchases online, on WAP, SingPost SAM, and through hotline?

Transactions with MGCs are currently only available at EW Box Offices.

Buying your MGC

Is there a minimum age to buy and use the MGC?

No.

Am I able to hold more than 1 MGC?

Yes you may.

Where can I purchase an MGC?

EW Movie Gift Cards are conveniently available at any EW Box Office. If you wish to purchase more than 100 pieces of MGC, please contact our corporate sales team at 6734 0028 or by email.

Can I buy my MGC from WAP, SingPost SAM, and through hotline?

MGC can only be purchased at any EW Box Office.

If you wish to purchase more than 100 pieces of MGC, please contact our corporate sales team at
6734 0028 or by email.

Using your MGC

Are there special MGC rates for senior citizens, students, or children?

No.

What form of identification do I have to bring to use my MGC?

Identification is not required at the EW Box Office to use your MGC as a 6-digit PIN is required when you make a transaction.

Can the MGC be used for “No Free List” movies?

Yes, unless otherwise stated.

Can I use multiple MGC to exchange for movie tickets / popcorn combos?

Yes you may, but only a maximum of 20 e-vouchers can be utilized at the box office at any one time.

Can I use the MGC to exchange for combos?

Transactions with MGCs are valid only at the Box Office of Eng Wah Cinemas. Exchange of combos is only applicable with the exchange of movie admission tickets in a single transaction at EW box office.

Exchange of combo is applicable only where value of combo is lower than or equal to value of e-voucher.

Can I earn FOEW Points when I purchase my MGC?

FOEW Points will only be issued for the purchase of MGC at standard rates hence not applicable for MGC purchased at promotional rates.

Can I earn FOEW Points when I exchange my e-voucher for a movie ticket / combo?

FOEW Points are only issued at the point of purchase of MGC at regular rates.

What should I do with my MGC after I've utilized all the e-vouchers?

New e-vouchers can be reloaded to your MGC.
Simply complete the MGC Value Top-up form and submit it at any EW Box Office along with your payment for us to do so.

Our Customer Service staff will be in touch with you as soon as your MGC has been reloaded.

** Only MGCs with 0 balance may be reloaded with fresh e-vouchers.

Expiry, Balances, PINs & Replacements

What if my MGC is damaged, stolen, or lost?

The EW Movie Gift Card is not replaceable if lost. No refunds will be given for any lost EW Movie Gift Cards. EW Private Limited shall not be liable to compensate the cardholder for any unused e-vouchers stored in such lost, stolen or damaged EW Movie Gift Card.

Is there an expiry date for my MGC?

MGCs do not expire, but the e-vouchers on the card have an expiration date.

Is there an expiry date for the e-vouchers on my MGC?

Yes, 12 months unless otherwise stated.

The expiry date & remaining e-voucher balance is stated on your receipt issued during each
MGC transaction. Kindly retain the receipt or take note of the expiry date and e-voucher balance for your reference.

How can I check the balance on my MGC?

Simply pass your card to our Customer Service staff at any EW Box Office to check the balance of e-vouchers.

Alternatively, simply call us at 67340028 or email us to find out your MGC balance & expiry.

The e-vouchers on my card have expired. Can I get a refund or re-validate them?

The e-vouchers stored on the EW Movie Gift Card have a validity period of 12 months unless otherwise stated. Any unused or expired e-vouchers on the EW Movie Gift Card cannot be refunded for cash nor exchanged.

EW Private Limited also strictly does not entertain acceptance and revalidation of expired e-vouchers on the EW Movie Gift Card.

What if I forget my password / PIN?

Please approach any of our Customer Service staff for a request form to reset the PIN. Simply complete the form and return it to us via fax or any EW Box Office.

Our Customer Service staff will contact you when your PIN has been reset. Please allow for 7 working days for the entire process.

Customization/Personalization

I have a special occasion coming up. Can I personalize my MGC to mark the occasion?

EW Movie Gift Cards are also available for personalization.

Simply complete the MGC Personalization form and submit it along with a cash payment of $25 at any EW Box Office. Don’t forget to email us the picture you that would like printed on your personalized MGC.

I’m planning for a corporate function and would like to give out customized cards as a gift.

Kindly contact our corporate sales team for assistance at 6734 0028 or email us for assistance.

Limited Edition MGC Designs

The MGC design that I want is sold out. Will you be reprinting more?

Regrets that all EW Movie Gift Card designs are limited in edition and quantity, hence there will be no reprints once sold out.